There is only a short amount of time between when you place your order and when it is processed. Your order can be amended or canceled before it has been processed, so please contact us at support@she-he-ours.com as soon as possible.

If you want to change the address on your order after you have placed it we may ask some additional security questions before we make any changes. We can only make amendments before the order has been processed, please make sure you contact us as soon as possible.

Please always check your order confirmation straight away which will be emailed to you immediately after you have placed your order. Please make sure your billing and delivery address details are correct and contact us straight away if any amendments are needed.

Our pieces are generally made from 925 Sterling Silver, 9ct yellow gold plated 925 Sterling Silver, 14 carat Gold Filled, ethically sourced semi-precious stones and pearls. For information regarding the material of our pieces, see the materials and dimensions on the product’s page.

SHO’s jewellery is nickel free, hypoallergenic and suitable for sensitive skin.

Sometimes we can create a one-off order for you if we still have the required materials and components. Please contact our Customer Care team here with details or an image of the desired product and we’ll confirm if it is possible.

We currently only offer delivery in the Siem Reap area.

Frequently Asked Questions

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