Returns

Faulty/Damaged or Incorrect Item Received

If you receive an incorrect, faulty or damaged product you will receive a full refund. If you are returning a product for this reason please email us at support@she-he-ours.com

Refunds

Refunds will be processed within 5 working days of our receipt of the return. However, most of the time we process returns much quicker than this and aim to process them within 2- 3 working days. Once we have processed your refund, you will be notified via email. Refunds will only be credited to the original purchaser’s payment card. Your bank may take up to 7 working days to credit your account.

Personalised Items

Items that are personalised, engraved or made-to-order (to meet your specific requirements), are non-refundable.

Unfortunately, we do not offer exchanges at the moment.